Who We Are
MachX Business & Technology (“MachX,” “we,” “our,” or “us”) operates in Dubai, UAE, providing business and technology solutions. Our official website is machx.ae. You can contact us via email at hello@machx.ae or by phone at +971 58 615 3030.

What Personal Data We Collect and Why
We collect various types of personal data to provide and improve our services. These include:

• Personal Information: Name, email address, phone number, and business details for account registration, inquiries, and transactions.

• Transactional Data: Payment details and purchase history for billing and invoicing.

• Technical Data: IP addresses, browser type, and cookies for analytics and site functionality.

• Contact Form Submissions: We retain inquiries for customer service purposes but do not use them for marketing unless explicitly consented.

• Media Uploads: Any media files uploaded to our platform may be publicly accessible.

Comments
When visitors leave comments on our site, we collect the data shown in the comments form, the visitor’s IP address, and browser details for spam detection.

Cookies
We use cookies to enhance user experience, track website performance, and enable functionalities. These may include:

• Session cookies for account login.

• Analytics cookies for site usage tracking (Google Analytics, etc.).

• Third-party cookies from embedded content. Users can manage or disable cookies through browser settings.

Analytics
We use analytics services to monitor website traffic and improve services. Users can opt out by adjusting browser settings or using opt-out plugins.

Who We Share Your Data With
We may share user data with trusted third parties, including:

• Payment Processors: (e.g., Verifone, Stripe) for secure transactions.

• Cloud and Hosting Services: For data storage and operational support.

• Marketing and Analytics Providers: To improve our services and user engagement. We ensure these providers comply with data protection regulations.

How Long We Retain Your Data

• Contact form entries: Retained for six months.

• Analytics records: Retained for one year.

• Customer transaction data: Retained for ten years for accounting and legal compliance.

What Rights You Have Over Your Data
Users can request:

• Access to their personal data.

• Correction of incorrect or incomplete data.

• Deletion of their data (except where legally required to retain it).

• Restriction of data processing.

• Data portability. To exercise these rights, contact us at hello@machx.ae.

Where Your Data Is Sent
Data may be transferred outside the UAE to cloud storage or third-party service providers, ensuring compliance with international data protection standards.

How We Protect Your Data
We implement:

• Encryption for data storage and transmission.

• Secure access controls and two-factor authentication.

• Regular security audits and staff training on data protection.

Data Breach Procedures
In case of a data breach, we have procedures for:

• Internal reporting and mitigation.

• Notifying affected users and regulatory authorities as required.

Third-Party Data Sources
We may receive user data from third-party platforms such as social media, advertising networks, and business partners.

Automated Decision-Making & Profiling
We do not engage in automated decision-making or profiling that affects user rights or services.

Regulatory Compliance
MachX complies with UAE data protection regulations and international privacy standards.

Contact Information
For privacy concerns, contact our Data Protection Officer at hello@machx.ae or call +971 58 615 3030.