Introduction

This policy serves as the legal and procedural framework that defines the terms and conditions of payment between MachX (“Company”) and the client (“Client”). By entering into an agreement with the Company, the Client agrees to comply with these terms.

1. Accepted Payment Methods

The Company accepts the following payment methods to ensure convenience and seamless transactions:

• Bank transfer to the Company’s designated account.
• Credit or debit card payments.
• Approved online payment gateways
• Cash payments (subject to prior agreement)

 2. Payment Schedule

The Client agrees to make payments according to the following schedule:

• 60% of the total amount is due upon signing the agreement or issuing the initial invoice, before service commencement.
• 30% of the total amount is due upon completion of 60% of the agreed project or service.
• 10% of the total amount is due upon final delivery of the project or service, in accordance with the agreed terms.
• All payments must be made within 7 days from the invoice issuance date unless otherwise agreed upon in writing.

3. Late Payment Policy

If the Client fails to make any of the scheduled payments on time, the following conditions will apply:

• A grace period of 7 days is granted from the due date without penalty.
• If payment remains overdue for more than 15 days, the Company reserves the right to suspend or terminate services until full payment is received

4. Cancellation and Refunds

The client acknowledges that any agreement entered with the company involves both financial and operational commitments. The client agrees to the following terms related to cancellation and refund of paid amounts:

4.1 Cancellation of the Order Before Commencement of Work
In the event that the client requests the cancellation of the service prior to the commencement of work, 80% of the initial payment (60%) will be refunded, while the company will retain 20% as an administrative fee and compensation for resource reservation and time allocated to the project.
If any studies, work plans, designs, or preliminary preparations have been completed prior to the cancellation, the company reserves the right to deduct the costs of these activities from any refund or refuse a refund depending on what has been accomplished.

4.2 Cancellation After the Commencement of Work
Once work on the project has begun or the service has been initiated, the client is not entitled to any refund of the initial payment (60%), as it covers the costs for project initiation, setup, and the use of resources.
If cancellation occurs after the second payment (30%) has been made, the client forfeits any right to a refund, as the company will have made significant progress on the project.
Any additional costs incurred by the company due to the commencement of work (such as materials, software, permits, consulting fees, or other operational expenses) will be borne entirely by the client and deducted from any potential refund amount.

4.3 Cancellation by the Company
The company reserves the right to cancel the agreement under the following circumstances:

• Failure of the client to pay the due amounts within the agreed-upon timeframe.
• The client provides false or misleading information that affects the course of work or the company’s legal obligations.
• The client requesting substantial modifications to the project after work has commenced without prior agreement.
• The client’s lack of cooperation or delay in providing required information or approvals, affecting the project timeline.

In the case of a legitimate cancellation initiated by the company (such as due to force majeure or the inability to provide the service), the company is obligated to refund the amount paid for services that have not been rendered, after deducting any actual costs incurred.

4.4 Non-refundable Cases

• No refund will be issued if the project is in its final stages or has been fully or partially delivered.
• The client is not entitled to a refund if the cancellation is due to a breach of any contractual terms or failure to comply with the company’s policies.
• Any bank fees or money transfer costs are non-refundable.
• The company reserves the right to retain all payments for services that have been initiated, in progress, or completed.

4.5 Protection Against Loss
The company takes every precaution to protect its investments and resources. If the client defaults or breaches the contract, the company is entitled to retain all payments made and pursue further legal actions to recover any damages or losses incurred due to such breach.
The client agrees to compensate the company for any direct or indirect losses, including but not limited to administrative fees, legal expenses, and any operational costs associated with the breach or cancellation.

5. General Provisions

• All payments are considered final and non-refundable once the service has been rendered in full.
• The Client is responsible for any bank fees, transaction costs, or applicable taxes related to payments.
• In case of a dispute regarding payments, both parties agree to attempt an amicable resolution first. If no resolution is reached, the matter will be referred to Arbitration Authority or Competent Court under the laws of Dubai – UAE.

6. Acceptance and Commitment

The Client acknowledges having read, understood, and agreed to all the terms outlined in this policy. Payment shall be deemed formal acceptance and commitment to this policy.

MachX
24 February 2025